Tuesday 2 June 2020

How to move from Gomo to Singtel mobile plan

If you're like me, you were using Singtel's GOMO mobile plan as it is a good no frills sim card to use. 

I wanted to try it for the travel roaming add ons that I could add when I needed to.

So you may be at a point now where you want to upgrade your plan to another provider and keep your same mobile number. If it is to Starhub, M1, etc. it is pretty straightforward. But what if you are moving to Singtel? It should be straightforward right?

Well, almost.

I signed up for a Singtel Sim only plan following the "GOMO to Singtel Combo or XO mobile plan via Whatsapp process". When I received my new sim card today, I was instructed to activate by calling a 24 hour phone number, which is great.

Thank you for shopping with us.
If you have received a new SIM card upon recontracting your mobile line, please call 6220 1011 to activate it".

So I went to do the following steps:

Step 1 - Receive new Singtel sim card

Step 2 - Call Singtel activation number

Step 3 - Singtel card activated

Step 1 - I received my new Singtel sim card.
Step 2 - I called the Singtel activation number on 6220 1011.

After following the prompts on the phone, I received the following SMS and my line with Singtel closed.

"Got more questions? Click on this link https://www.gomo.sg/faq to find out more about GOMO."

This is where I got stuck as Gomo could not help. So naturally I reached out back to Singtel support.

Please be wary that not everyone will know how to help you immediately, so stick will chasing the Singtel team to help you get set up here. That's what I did, asking around in all the different Singtel channels for assistance.

Singtel Whatsapp support

If you reach out to Singtel Whatsapp, Shirley the chatbot will tell you:

"For activation of SIM Card:
  •  Dial 62201011 (available 24 hours)
  •  Key in details as prompted
  •  SIM card will be activated within 1 hour

Please activate your SIM card within 7 days after receiving it."

Stick to Singtel for support

They may guide you back to Gomo, but stick with Singtel, only they can help you.

"Did you try to visit this link: https://gomo.sg/home
On the below part of the page there is a "Chat with us link".
It will directed you to the GOMO Agents.

Since GOMO is only have partnership with Singtel."

Gomo won't be able to help you, else it'll affect your number porting!

"But please note that only Singtel can make the porting and change.
"If we will terminate your number to GOMO and the port in is not complete, you will not be able to use the same number and the port in will be rejected.

I highly suggest you to contact Singtel regarding the port in and activation status of your number."

Remember, only Singtel team can help you move from Gomo to Singtel. Not Gomo, so make sure you reach out to the Singtel team.

Also use the code words CHATWITHSALES in your chat with Singtel. 

Thank you for using the Online Chat service at Singtel.com. You may reach us via WhatsApp from 10AM to 6PM, Mondays to Sundays. Simply enter the code CHATWITHSALES. 

I hope that helps you.