After visiting a Parkway Hospital to do a CT scan or MRI, you may have received an email from Parkway Health Radiology team informing you that you have a scan available for viewing.

Parkway Hospital may be Gleneagles Hospital, Mount Elizabeth Orchard Hospital, Mount Elizabeth Novena Hospital, or Parkway East Hospital.

Here's an example email.

Dear Vu,
Your study is now ready for viewing. Click on the link to access your study View study

Patient name: Vu
Accession number: 5XXXXXX
Referring physician: NXXXXX

Best regards,
My Image Portal
ParkwayHealth Radiology

How to read your radiology scans from Parkway Health Radiology

Step 1 - Visit Parkway Images website

You can visit the Parkway Images (ParkwayHealth Radiology Portal) website to log in. You will be able to log in with this link: https://www.myparkwayimages.com or this https://www.myparkwayimages.com/index.php?r=login%2Findex.

Click on "Registered Patient Log In".

It will take you to a log in page:

To log in, you will need your:

Parkway MRN (Medical Record Number)
Password

Where do you get your Medical Record Number (MRN)?

While at the hospital or clinic for your examination, you should have received a document from a Customer Service Officer (CSO) that contains your Medical Record Number (MRN) together with registration instructions.

Follow the URL and/or scan the QR code to enter the registration page.
Provide a valid email address that you would like to register your account under.
A verification email containing a temporary password will be provided that will allow you to proceed and complete your registration. You will be requested to type in and confirm a password of your choice.
Upon successful registration, you will be able to log into your account using your MRN and password to access your studies.

Step 2 - Select your scan to view

You should be presented a page full of your scans studies. Select the scan you want to see more details on.

To open a study, you can select any of the field values in one of the columns
of the study list (except for the report column).

This will open the selected study in a new browser window.

Step 3 - View your Parkway Health Radiology scan/s

You will then be presented with the Parkway Health Portal viewer and it will open with the first image of the first series.

On the left pane shows the series with image thumbnails, you can also click on one of those images to load it.
On the top you will also have a toolbar with further functions you can use.

You should be all set!

You may need to consult with your doctor to help you understand the scan studies and images, but this will be help you will be able to view the details.

This is an example (with a CT scan):

(Optional) Step 4 - Download and Share your scan/s studies

Now that you know how you can open a study and/or its report(s), you can also choose to:

download your scan
share your scan with another Doctor/s

Download your Parkway Health Radiology scans

To download one or more scan studies:

Select your scan studies with the tick box in the first column of the studies list
Click the “Download” button and choose the desired output format

Your request is in process. You will be notified by email when your download is ready. Please download your files within the next 48 hours, after which the download link will become invalid for security reasons.

You will find that you will receive a zip file with your scan images (as jpeg) can be opened with any image display tool on your computer.

Please note that Parkway Health has limited the amount of downloads you may download in a year, where you may download up to 3GB per study per year. You can request more by reaching out to them and paying a fee. Based on my image download test, images can vary from roughly up to 30-100kb each image in size for my CT scan.

Share your Parkway Health Radiology scans studies

To share one or multiple scan studies with another Doctor (your referring physician should have access to your studies by default).

Select the scan studies with the tick box in the first column of the studies list
Click the “Share” button.
Enter the recipient physician’s email address, the sharing duration, and type any additional comments you wish to convey.
Click the “Share” button to send the sharing invitation.

Then you will be presented share options.

(Optional) Step 5 - Play around with the scan viewing options

You can also play around with the scan viewing options. Depending on what you want to see.

On a desktop/ laptop, you will see these options in the toolbar:

Magnifying glass: select the icon, which will show a square that enlarges the image x2; while pressing your left mouse button you can drag the square around.
Zoom: select the icon then while pressing the left mouse button drag your mouse to top (enlarge) or bottom (shrink).
Pan: press the left mouse button and drag the image around
Adjustment: allows for adjusting the contrast (window width) and brightness (window level) of the images;

press the left mouse button and drag to change as follows:
drag down decreases brightness
drag up increases brightness - drag left increases contrast
drag right decreases contrast
pressing the down arrow at the right of the button allows for inverting the image or selecting preset windowing settings

Measure: allows you to measure the image in a number of ways (distance, angles, perimeter, density, region of interest...)

On a mobile/ tablet, you will see these options in the toolbar:

Zoom & Pan: select the icon then while pressing the left mouse button drag your mouse to top (enlarge) or bottom (shrink).
Adjustment: allows for adjusting the contrast (window width) and brightness (window level) of the images;

press the left mouse button and drag to change as follows
drag down decreases brightness
drag up increases brightness - drag left increases contrast
drag right decreases contrast
pressing the down arrow at the right of the button allows for inverting the image or selecting preset windowing settings

Measurements: allow you to measure the image in several ways (distance, angle, perimeter)
Stacking: functions as scroll bar through the series of images

FAQ for Patients

How do I sign up?

Follow the URL https://www.myparkwayimages.com/index.php?r=login%2Fregister-patient1 or scan the QR code to enter the registration page.
Provide a valid email address that you would like to register your account under.
A verification email containing a temporary password will be provided that will allow you to proceed and complete your registration. You will be requested to type in and confirm a password of your choice.
Upon successful registration, you will be able to log into your account using your MRN and password to access your studies.

When will my images and reports be available for viewing?

Your images and reports will be available 7 days after the exam date.

How long will my images and reports be available online?

Your images and reports will be accessible on the image portal for one year.

How can I view my old images and reports on the image portal?

Only current images and reports are available on the image portal at this time.

Can I share my studies with a physician?

Yes, you can. The studies list page provides a share button that you can use to share single or multiple studies. You will be asked to enter the email address of the intended recipient (doctor) and the period you wish to share (e.g. 10 days). The doctor will get an email that will give him access for the specified time duration. If the share has expired, the doctor can re-submit an access request to you via email.

How do I consult a Radiologist?

Your radiology results are being read by our Radiologist together with your referring physician. Therefore kindly consult your doctor who would be more familiar with your medical condition and able to recommend a follow up treatment if required.

How do I reset my password?

The registered patient login page offers a link "I forgot my password". In the page that opens you will have to provide your registered email address and an email will be sent with a web link to a page that allows you to set a new password.

Why are my studies greyed out?

Studies older than 1 year are no longer available for viewing and will be greyed out. You may choose to extend the viewing option for a fee when the 1 year is up.

How can I download my studies?

Studies are only downloadable on a PC interface and not via the mobile viewer. The studies view provides a download button that you can use to download your selected study(ies). Studies can be downloaded as standard JPEG files. Select the studies that you need to download and click on the "Download" button. You will receive an email with the download link to save the images to your computer.

How many times can I download my studies?

You may download up to 3GB per study per year. An email notification will be sent to your registered email address once there is 500MB left on your download limit. You may increase the download data for a fee when the limit has been reached.

How do I use the portal?

You may refer to the official Parkway User Manual for more details.

How do I see the colour overlay on studies?

Please use a Flash enabled browser when viewing studies with colour on your desktop.

Need more help with accessing your Parkway Health Radiology?

If you have searched online in Parkway's FAQs and User Manual, and still need help, you can open a Parkway Health support ticket using this link.

For urgent matters, please give them a call and they will assist you.

Telephone: (+65) 6747 5534

Parkway Health Radiology operating hours are 9am to 6pm from Monday to Friday.

My Singapore My Home

Wednesday 22 December 2021