Tuesday, 22 October 2019

How to collect your free Health Promotion Board Fitness Tracker

How to collect your free Health Promotion Board fitness tracker

Health Promotion Board (HPB) currently has an appointment booking portal on the Healthy 365 mobile app where you can register and book an appointment for fitness tracker and Pokémon-themed collectible kit collection.

You can follow HPB's step-by-step guide to register here to register for your free fitness tracker.


Receive a new colour display fitness tracker

HPB is providing a brand-new heart-rate monitoring fitness tracker with color display if you are a new or eligible participant who did not collect last season’s tracker.
Only Singaporeans / Permanent Residents who have signed up for Season 5 and have not received an heart-rate monitoring fitness tracker during Season 4 will be eligible. Available on a first come, first served, while stocks last basis. - Health Promotion Board
Singaporeans/Permanent Residents (PRs) who have signed up for Season 5 and have not collected the HPB fitness tracker in Season 4 will be eligible for a free HPB fitness tracker on a first come, first
served, while stocks last basis. The fitness tracker will track steps as well as heart rate to compute MVPA duration.

MVPA refers to moderate to vigorous physical activities.

As part of our continuing technology refresh, the free HPB fitness tracker in Season 5 will feature a screen with color display.


How I picked up my Health Promotion Board fitness tracker

I picked mine up today, so I wanted to share brief steps on how I booked and picked up fitness tracker.

Step 1 - Download Healthly 365 mobile app on your phone

Download and register your details on the Healthly 365 mobile app on my Android device (you can also do the same on your Apple iOS mobile phone).

Step 2 - Make an appointment

Click on "Make an appointment" on the Healthy 365 mobile app. 

Select your preferred time and location based on the available options presented. 

Example screenshot below:


Step 3 - Attend your appointment

You will receive an email with a QR code that you need to show to the Health Promotion Board officer. Either print it out or make sure you have it on your phone.

You can collect on someone's behalf (up to three people), if you have a copy of their QR code and NRIC/ ID.


Step 4 - Connect your fitness tracker to your phone using Bluetooth

Connect your fitness tracker to your phone using Bluetooth. There are some instructions that they will provide you with the fitness tracker for it, but it's similar to pairing your phone to other bluetooth devices. 





More details on how to collect your free Health Promotion Board Fitness Trackers

These are FAQ and details from the Singapore Health Promotion Board.

I want an exclusive Pokémon-themed collectible kit?

In celebration of the fifth year of the National Steps ChallengeTM, we will also be paying special tribute to the Challenge’s loyal supporters (i.e. those who have joined all four previous seasons of the National Steps ChallengeTM), as well as all Completers (i.e. those who completed the sixth Reward Tier of the Steps category by 31 March 2019). An exclusive Pokémon-themed collectible kit will be given to these participants to appreciate their support for the Challenge and to encourage them to continue in their active lifestyle.


Who is eligible for the free HPB fitness tracker?

The free HPB fitness tracker is available to all Singaporeans and Permanent Residents
who signed up for the National Steps ChallengeTM Season 5 and have not collected the
HPB fitness tracker in Season 4. Participants must be aged 17 years and above (based
on birth year) at the point of registration. The free HPB fitness tracker is provided on a
first-come, first-served, while stocks last basis. Silver Challenge participants who are
Singaporeans or Permanent Residents will be able to collect an exclusive Silver
Challenge fitness straps with a pair of limited edition straps on a first-come, first-served,
while stocks last basis. This is regardless of whether they have collected HPB fitness
tracker in Season 4. Silver Challenge participants will not be able to collect the Season 5
HPB fitness trackers.

Example 1
Mr Tan collected his free HPB fitness tracker in Season 3. He collected another free
HPB fitness tracker in Season 4. He will not be eligible to collect in Season 5.

Example 2
Madam Teo collected her free HPB fitness tracker in Season 3. As she had a fall last
year, she decided not to sign up for Season 4, hence she did not collect the free tracker
in Season 4. She will be eligible to collect in Season 5 if she signs up.

Example 3
Ms Chan collected her free HPB fitness tracker in Season 2. She was not eligible to
collect in Season 3, hence she bought her own compatible fitness tracker and
participated in Season 3. She continued to use her own fitness tracker in Season 4 as
it could track heart rate, hence she did not collect the free HPB fitness tracker in Season
4. She will be eligible to collect the free HPB fitness tracker in Season 5 if she signs up.

Example 4
Mrs Shahrin is 76 years old and has signed up for the Silver Challenge. She has
collected a HPB fitness tracker last year, at one of the community roadshows. She is
still eligible to collect the Silver Challenge fitness tracker in Season 5.

Example 5
Mr Yong is 68 years old and has signed up for the Silver Challenge. He is also a new
participant of the National Steps ChallengeTM.However, Mr Yong is on employment pass
and is not a Singaporean or Permanent Resident of Singapore. While he can sign up
for and participate in both the National Steps ChallengeTM Season 5 and the Silver
Challenge, he will not be eligible to collect the Silver Challenge fitness tracker nor the
HPB fitness tracker issued in Season 5.

HPB fitness trackers may be collected on behalf if they have already signed up on the Healthy 365 mobile app and have not collected a HPB fitness tracker in Season 4.

How many free HPB fitness trackers can I collect in the National Steps ChallengeTM Season 5?

Each participant who fulfil the National Steps ChallengeTM Season 5 collection criteria
may collect 1 free HPB fitness tracker.

Individuals who are collecting on behalf of others may collect up to a maximum of 3 HPB
fitness trackers (including collector’s own).

Participants collecting for themselves will need to bring along their original NRIC or photo
ID for collection. Those collecting on behalf of others will need to provide a softcopy of
the NRIC or photo ID of the person(s) they are collecting on behalf of.

Where can I collect my free HPB fitness tracker?

Please refer to the schedule of public roadshows and collection sites here. Please also
check our Facebook page at www.facebook.com/HPBsg for updates before heading
down to the roadshows. Please note that queues may be suspended prior to the published
closing time if the waiting time at the roadshow exceeds the operating hours.
Collection by appointment

For those sites where an appointment is required, only participants with a valid booking
on the date and time of the appointment will be served. Walk-ins at these sites will not be
entertained. To make an appointment for collection of a HPB fitness tracker, please log
on to the Healthy 365 mobile app and tap on “Make an Appointment” on the banner in the
dashboard. Select the preferred date, time and location on the booking portal to collect
the item(s) at selected 7-Eleven stores and Community Centres.

Upon the successful booking of an appointment, a unique QR code will be sent to the
participant’s email address. Participants are required to present the QR code along with
their valid photo ID at the collection site.

Participants may make an appointment for self-collection, or appoint someone to collect
on their behalf. Each individual can only collect for up to 3 participants, including
themselves. View the step-by-step guide to making an appointment here.

Non-smartphone participants
Please note that non-smartphone participants may only collect their fitness trackers from
our public roadshows.

3) There are so many different types of roadshows and different things to collect. How do I know which roadshow to go to?

All our National Steps ChallengeTM Season 5 Mega Roadshows, Community Roadshows
and the appointment collection sites will serve all participants collecting the HPB fitness
tracker, Silver Challenge Challenge fitness tracker and the exclusive Pokémon-themed
collectible kit.

Participants collecting at the roadshows simply need to remember to bring their NRIC or
photo ID – our staff on-site will be able to advise you on which queue to join and what you are eligible to collect. 

The National Steps ChallengeTM Season 5 Mega Roadshows and Community Roadshows
will further serve participants who are seeking one-for-one exchange of their Season 4
fitness trackers.

4) What can I collect at the appointment collection sites?

Participants may collect the free HPB fitness trackers (including the Silver Challenge fitness tracker) and/or the exclusive Pokémon-themed collectible kit at the appointment based collection sites. Participants may collect for up to 3 participants, including themselves. As the collection on behalf quota is tied to number of individual participants and not items, each individual may collect up to 6 items if all 3 participants whom he/she is collecting for have not collected the Season 4 fitness trackers and are eligible for the exclusive Pokémon-themed collectible kit for loyal supporters and Completers. Each participant must make their own appointment and appoint a proxy to collect if he/she is unable to collect in person.

5) Can I change my existing appointment?

Yes, please log on to the Healthy 365 mobile app and tap on “Make an Appointment” on the banner in the dashboard. Tap on “Change Appointment” at the bottom of the page.

6) What if I missed my appointment?

Please make another appointment by via the Healthy 365 mobile app and tap on “Make an Appointment” on the banner in the dashboard. Please do not attempt to collect from the appointment-based collection sites without an appointment as walk-ins will not be entertained. 

Am I able to collect a fitness tracker at the roadshow if I have already scheduled an appointment at a 7-Eleven outlet?

Yes, eligible participants may collect a HPB fitness tracker at the roadshows even if they
have already scheduled an appointment. These participants are advised to cancel their
appointment upon collecting the HPB fitness tracker at the roadshows.

8) Is there a seniors queue at the roadshows?

Yes, there will be a separate queue for seniors born in year 1959 or earlier at the public
roadshows. Seniors who meet the above criteria will need to bring along their original
NRIC or photo ID for collection of the HPB fitness trackers.

9) I’m collecting for my parents who are both aged 60 years and above. Can I join the seniors queue?

No, participants who are collecting for their parents who are seniors may not join the
seniors queue if they themselves do not meet the year of birth criteria.

10) I am indisposed to visit the roadshows or any of your other tracker collection sites to collect the tracker. Can I request for the tracker to be mailed or delivered to me?

I am willing to pay for the mailing or delivery service.

No, we do not provide mailing or delivery services. Trackers are only available at our
published collection sites. Requests to mail or deliver the trackers will not be considered.

11) Can someone else collect the HPB fitness tracker on my behalf?

Participants can authorise someone to collect on their behalf. The individual collecting the
HPB fitness tracker on participants’ behalf must produce the softcopy of the participants’
NRIC/FIN for verification. Each person can only collect for up to 3 participants, including
themselves.

12) How many models of fitness tracker are there and do I have a choice of preferred models?

The models of trackers will be the same across all roadshows and collection sites. There
will be 2 models of HPB fitness trackers for the National Steps ChallengeTM Season 5.
Participants will not be offered a choice of fitness trackers models.

13) If I do not like the fitness tracker offered to me, can I change to a different model?

Exchange for different fitness tracker model is strictly not allowed.

14) If the fitness tracker allocated to me is faulty, can I change to a different model?

Yes, participants who collect their HPB fitness trackers in National Steps ChallengeTM
Season 5 may do a one-for-one exchange for a new HPB fitness tracker of the same
model. Exchange for a different fitness tracker model is strictly not allowed.

Participants who would still like to obtain a different model of HPB fitness tracker may
approach our authorised service providers to purchase one. 

Information on on authorised service provider. 

How do I charge the fitness tracker?
Please refer to the instruction manual in the tracker packaging for charging instructions.

19) Where can I purchase the fitness tracker and how much does it cost?

The fitness trackers are available for purchase from our authorised service providers.
Please refer to our authorised service provider listing for more information on purchase of
fitness trackers.

20) I have a faulty past season HPB fitness tracker. Can I still do an exchange?

As long as the HPB fitness tracker is still within the 12-months warranty period,
participants may do a one-for-one exchange of their faulty fitness trackers at the
authorised service providers’ outlets or the National Steps Challenge™ Customer Care
Centres.

As the warranty period of Season 1, 2 and 3 fitness trackers would have lapsed, one-forone exchange would not be allowed.

Season 4 trackers, namely models AxtroFit, Careeach HR, Glide HR and Tempo 2 (HR),
may be exchanged at the National Steps ChallengeTM Season 5 roadshows and the
National Steps Challenge™ Customer Care Centres. All Season 4 trackers will be
exchanged for Axtro Fit (Season 4).

Happy exercising!

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